talas Platform Privacy Notice
This page describes what we collect when you use talas and how we keep that data protected. We collect personal information during account signup, KYC verification, deposits, withdrawals, and gameplay. We use this information to verify your identity, comply with anti-money-laundering regulations, process your payments, and improve our platform.
We take data security seriously. We encrypt all data between your phone and our servers, store personal information on secure servers, and never share your data with third parties except as required by law or to process your payments. We do not sell your data to advertisers or data brokers.
If you have questions about how we handle your data, or if you want to request access to your personal information, our support team is available via live chat during business hours. You can also contact us via the channels listed on our legal notice page.
What data we collect on talas
Account signup and KYC verification
When you create an account on talas, we ask for your full name, date of birth, phone number, and government-issued ID number. We use this information to verify your identity and confirm that you meet the eligibility requirements of your jurisdiction.
During KYC verification, we ask you to upload a photo of your government-issued ID and a selfie holding your ID. We use these photos to verify that the ID belongs to you and that you are the person who created the account. We store these photos securely and do not share them with third parties except as required by law.
We also collect your email address so we can send you account notifications, settlement confirmations, and withdrawal status updates. We may also send you promotional emails about new games, tournaments, or payment methods — you can opt out of promotional emails at any time by clicking the unsubscribe link in the email.
Deposits, withdrawals, and payment data
When you deposit funds into your talas account, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we collect your e-wallet account identifier. If you use e-wallet or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your bank account number and name.
We use this information to process your deposits and withdrawals. We do not store your full bank account details or e-wallet passwords — we only store the information necessary to identify your account and process payments. We share this information with our payment processors only as necessary to complete your transaction.
We also collect information about the amount, date, and time of each deposit and withdrawal. We use this information to track your account balance, generate transaction history, and comply with anti-money-laundering regulations.
Gameplay and betting data
When you place a bet or play a game on talas, we collect information about your wager, the game or market you selected, the amount you wagered, and the outcome. We use this information to settle your bets, calculate your winnings, and generate your account history.
We also collect information about your device, including your device type (Android or iOS), operating system version, app version, and IP address. We use this information to troubleshoot technical issues, prevent fraud, and improve our platform's performance.
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1
Personal identificationData type
Name, date of birth, ID number, email, phone number, ID photos
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2
Payment informationData type
E-wallet identifiers, bank account numbers, transaction history
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3
Gameplay and bettingData type
Wagers, game selections, outcomes, account balance history
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4
Device and technicalData type
Device type, OS version, app version, IP address, browser type
How we use and protect your data on talas
Data security and encryption
We encrypt all data between your phone and our talas servers using industry-standard TLS (Transport Layer Security) protocols. This means that even if someone intercepts your internet connection, they cannot read your personal information or payment details.
We store your personal data on secure servers protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to employees who need it to perform their job functions. We also require all employees to sign confidentiality agreements.
We do not store your full payment card details or e-wallet passwords. We only store the information necessary to identify your account and process payments. Payment processing is handled by third-party payment processors who are certified to handle sensitive payment information.
Third-party processors and data sharing
We share your personal data with third-party processors only as necessary to provide our services. These processors include payment processors (for deposits and withdrawals), identity verification services (for KYC verification), and analytics providers (to improve our platform).
We require all third-party processors to sign data processing agreements that commit them to protecting your data and using it only for the purposes we specify. We do not share your data with advertisers, data brokers, or any other third parties except as required by law.
Our servers may be located outside your jurisdiction. By using talas, you consent to your data being transferred to and stored in jurisdictions outside your country of residence. We maintain the same level of data protection regardless of where our servers are located.
Your data rights on talas
You have the right to request access to your personal data, request that we correct inaccurate data, or request that we delete your data. You can make these requests by contacting our support team via live chat or by emailing us at the address listed on our legal notice page. We will respond to data requests within 30 days.
Cookies and tracking
We use cookies to remember your login information, store your preferences, and track your activity on talas. Cookies are small files that your browser stores on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).
We also use analytics tools to track how you use talas — for example, which games you play, how long you spend on each page, and which payment methods you use. We use this information to improve our platform and provide a better user experience. We do not use this information to identify you personally or to track you across other websites.
You can disable cookies in your browser settings, but this may prevent talas from functioning properly. You can also opt out of analytics tracking by contacting our support team.
Contact and data requests
If you have questions about how we handle your data, or if you want to request access to your personal information, contact us via live chat during business hours or email us at the address listed on our legal notice page. We will respond to all data requests within 30 days. If you believe we have violated your privacy rights, you may file a complaint with the data protection authority in your jurisdiction.
Service availability
We at talas offer our services only in jurisdictions where online gaming is permitted under applicable law. We do not determine which jurisdictions are legal or illegal — that is a matter of local law that varies by country, region, and sometimes by municipality. Our responsibility is to respect the laws of each jurisdiction and to decline service where we determine that offering it would violate local law.
We monitor changes in gaming law across regions and adjust our service availability accordingly. If local law in your jurisdiction changes, we will notify you of any impact on your account. We do not offer our services in jurisdictions where we have determined that online gaming is prohibited. Users who access talas from jurisdictions where online gaming is prohibited do so at their own risk and in violation of local law.
Our service availability is subject to change at any time. We reserve the right to restrict or terminate service in any jurisdiction if we determine that doing so is necessary to comply with applicable law. We will provide notice of any service restriction or termination where practicable.
Account eligibility
Account eligibility on talas is determined by applicable law in your jurisdiction. We do not set a specific age requirement — instead, we require that you meet the eligibility criteria set out by the law of your jurisdiction. In most jurisdictions, this means you must be of legal age to enter into contracts and to participate in gaming activities.
During account signup, we ask for your date of birth and government-issued ID number. We use this information to verify that you meet the eligibility requirements of your jurisdiction. If we determine that you do not meet these requirements, we will decline your account application and refund any deposit you have made.
We also require that you are not a resident of a jurisdiction where online gaming is prohibited. If you are a resident of such a jurisdiction, you are not eligible to open an account on talas. We verify residency during KYC verification and may request additional documentation to confirm your place of residence.
Local-law responsibility
Users are responsible for verifying that access to and use of talas comply with the laws of their own jurisdiction before creating an account or placing any wagers. We do not provide legal advice, and we do not determine whether talas is legal in your jurisdiction. That determination is your responsibility.
If you are unsure whether talas is legal in your jurisdiction, we recommend that you consult with a local legal professional before accessing our platform. We will not be liable for any legal consequences that result from your use of talas in a jurisdiction where online gaming is prohibited.
By creating an account on talas, you represent and warrant that you have verified that access to and use of talas comply with the laws of your jurisdiction. You also represent and warrant that you are not a resident of a jurisdiction where online gaming is prohibited. If either of these representations is false, we reserve the right to terminate your account and forfeit any balance in your account.
Data and privacy scope
We collect personal data from you during account signup and KYC verification. This data includes your full name, date of birth, phone number, government-issued ID number, and a photo of your ID and a selfie holding your ID. We use this data to verify your identity, confirm your eligibility to use talas, and comply with applicable anti-money-laundering and know-your-customer regulations.
We store your personal data securely on encrypted servers. We do not share your personal data with third parties except as required by law or as necessary to process your deposits and withdrawals. We do not sell your personal data to advertisers or data brokers.
For a full explanation of how we collect, use, and protect your personal data, please see our privacy policy (this page). You can request access to your personal data, request that we correct inaccurate data, or request that we delete your data by contacting our support team. We will respond to data requests within 30 days.
Contact for legal inquiries
If you have a legal or compliance inquiry, you can contact us via the channels listed on our legal notice page. We maintain a dedicated email address for legal inquiries and a mailing address for formal legal correspondence.
We aim to respond to legal inquiries within five business days. If your inquiry requires investigation or consultation with external counsel, we may request additional time to respond. We will notify you of any delay and provide an estimated response date.
If you have a dispute with talas regarding your account, settlement of a bet, or a withdrawal, you can escalate your dispute to our compliance team. We will investigate your dispute and respond with a resolution within 10 business days. If you are not satisfied with our resolution, you may pursue legal remedies available under the law of your jurisdiction.